Shipping And Return Policy
Shipping Policy
Thank you for visiting and shopping at ILYLAB.COM. Following are the terms and conditions that constitute our Shipping Policy (ASA Distribution Inc. - 25501 Northern blvd. Little Neck, NY 11362 U.S.A).
Domestic and Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. However, depending on the stock, some exceptions may occur. Orders are not shipped on weekends. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
All shipping rates may vary depending on the total weight. Estimated delivery time for domestic orders are from 3 to 5 working days. Delivery delays can occasionally occur. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment to P.O. boxes or APO/FPO addresses
ILYLAB.COM ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
International and Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. However, depending on the stock, some exceptions may occur. Orders are not shipped on weekends. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
International shipping rates vary by country and the weight of the products. Most orders are shipped in 1-7 days and due to international and customs delays may take up to 14 days.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
Customs, Duties and Taxes
ILYLAB.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
ILYLAB.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
We want to be sure you’re as happy with your ILYLAB products as we are.
If you’re not 100% satisfied with your purchase, you can return it for a full refund within 30 days.
You can return your item(s) purchased from ILYLAB up to 30 days after the purchase date for a full refund. Refunds will be returned only to the original form of payment.
ILYLAB doesn't offer store credit or gift cards.
Also, ILYLAB doesn't accept returns on items purchased outside of ILYLAB .
For exchanges, please return your item(s) for a full refund and replace an order for the correct item.
Exchanges for items purchased outside of ILYLAB will not be accepted.
All merchandise must be unused/unopened and returned in the original packaging.
Please contact us at info@ilylab.com for all inquiries concerning returns.